Policies
Last updated: — · Questions? founders@casaamara.studio
1 · Privacy notice
This notice explains what personal data Casa Amara collects, why, and what you can do about it. It is written to meet India's Digital Personal Data Protection Act, 2023 and the DPDP Rules, 2025.
Who is responsible
Casa Amara, operated by [ENTITY / Luis Saenz Pombo], [FULL ADDRESS], India. Contact: founders@casaamara.studio. In the language of the Act, we are the Data Fiduciary and you are the Data Principal.
What we collect, and exactly why
| Data | Purpose | Kept for |
|---|---|---|
| Email address | To confirm your order and number, send payment links and tell you when your piece ships | Until you ask us to delete it, or 24 months after the release |
| Shoe size, fit and colour | To decide which sizes and colours we manufacture | Same as above; kept in aggregate afterwards |
| Name, delivery address and phone number | To deliver your order: we share them only with the courier that carries your parcel, who may call you about the delivery | Until delivery and any return or exchange are finished, then as long as tax and accounting law requires |
| WhatsApp (if your phone number uses it) | Messages about your order; launch updates only if you ask for them | Until you withdraw consent |
| Amara Trouser list: email, fit, design, colour and size | To tell you about the trouser before it is made, and to decide which designs, colours and sizes we produce | Until you ask us to delete it, or 24 months after the trouser's release |
| Survey answers (price, occasions, concerns) | To set the price and improve the product | Analysed in aggregate; identifiers removed after the release |
We do not collect payment card details. When payments open, they will be handled entirely by our payment gateway, and card data will never reach our systems.
Consent, and withdrawing it
We process this data on the basis of your consent, given when you submit a form. Your consent is specific to the purposes listed above and nothing else. You can withdraw it at any time by emailing founders@casaamara.studio — withdrawal is as easy as giving it, and we will delete your data unless we are legally required to keep it.
Your rights
- Ask what personal data of yours we hold, and what we have done with it
- Have inaccurate data corrected, or incomplete data completed
- Have your data erased
- Nominate someone to exercise these rights if you are unable to
- Complain to us, and then to the Data Protection Board of India if we do not resolve it
Write to founders@casaamara.studio and we will respond within 30 days.
Who else sees your data
Only the services that make the site work: Google (Sheets and Apps Script, where orders are stored; Google Analytics, only if you accept analytics cookies), our email provider, and — once payments open — our payment gateway and courier partners. Some of these store data outside India. We never sell your data, and we do not share it for anyone else's advertising.
Children
This site is not intended for anyone under 18, and we do not knowingly collect data from children. Under the DPDP Rules, processing a child's data requires verifiable parental consent; if you believe a child has given us data, write to us and we will delete it.
Security and breaches
Access to order data is limited to the founders and protected by two-factor authentication on the accounts that hold it. If a breach affects your data, we will notify you and the Data Protection Board as the Rules require.
Cookies and analytics
We never use advertising cookies. What the site stores in your browser:
- Always (needed for the site to work): your basket, your language, currency and size system, your cookie choice, and a flag so a popup you have already seen does not reappear. None of this leaves your browser.
- Only if you press Accept: Google Analytics 4 cookies (
_ga,_ga_*, kept up to 14 months). They tell us which pages people visit, where they come from and how many reach the basket and checkout, so we can improve the site. Google processes this data for us under its data processing terms; Google signals and ad features are switched off, and the data is never used for advertising.
Google Customer Reviews: after you place an order, Google may offer, in its own small window, to email you a short survey about your purchase once it should have arrived. Only if you say yes there, we share your order number, email, country and estimated delivery date with Google for that survey. Your answers are published as Casa Amara's seller rating on Google.
If you press Decline, Google Analytics is never loaded. You can change your mind at any time with the Cookies link at the bottom of every page; declining after accepting stops analytics and deletes its cookies.
2 · Pre-order terms (Drop 001 · Casa Amara Basics)
Drop 001 is a limited run of 100 numbered trousers, made to order after you order and pay.
- Prices. Men's and women's trouser ₹3499, €39.99 or $50 each, taxes included. A basket is charged as one rounded total: €49.99 / $60 for 1 trouser with shipping, €79.99 / $100 for 2, €119.99 / $150 for 3 and €159.99 / $200 for 4 (shipping free from 2). The total you see when you order is the total you pay.
- Basket. You can order up to 4 trousers in one basket. Each one gets its own number.
- Your number. Drop 001 is one edition of 100 numbered pieces (001–100) shared by the men's and women's trousers; You choose a free number for each trouser when you order. When you tap Pay, your numbers are held for you for 30 minutes; if your payment is not received in that time, they go back on the board and we email you. A number becomes yours when your payment is received. If someone else pays for the same number first, we tell you and you choose another free number or get a full refund.
- Pre-order, paid in full. Drop 001 is sold on pre-order: you pay the full price when you order, and we then make your trousers for you.
- Shipping. Free for orders of 2 or more trousers. A single trouser ships for €10 or $10, added at checkout (shipping within India is included). Orders outside India may be charged import VAT, duties or carrier fees on delivery by the destination country.
- Made to order. We make your piece in the colour and size you choose. We are a small, growing brand, so it takes a little while: your trousers reach you within 6 weeks of your payment being confirmed, and we write to you at every step. If we will miss that date, we tell you and you may cancel with a full refund.
- Availability. The drop stays open until all 100 numbers have an owner.
3 · Cancellation & refunds
Before dispatch
Cancel at any time before dispatch by replying to your confirmation email. Your payment, including any shipping you paid, is refunded in full to the original payment method within 7 working days.
After delivery
- Size exchange: one free exchange per order. Tell us within 14 days of delivery and we arrange the pickup.
- Faulty or wrong item: full refund or replacement, at no cost to you. Tell us within 14 days of delivery with a photograph.
- Change of mind: tell us within 14 days of delivery and send the piece back unworn, with tags. You arrange and pay the return postage; we refund the price within 7 working days of receiving it.
- Not accepted: pieces that have been worn, washed, altered or damaged by the customer, or returned after the window above.
Approved refunds are processed within 7 working days of the returned piece reaching us; your bank may take a few days more.
4 · Shipping & delivery
- Where: all of India, Spain, the rest of the European Union and the United States.
- Cost: free for 2 or more trousers. For a single trouser, €10 or $10, paid at checkout; included in the price within India. Orders are shipped from India; import VAT, duties and any carrier handling fee are charged by the destination country and paid by the customer on delivery.
- Timing: within 6 weeks from your payment to your door. We make each piece to order and write to you at every step.
- Delivery: typically 3–7 working days after dispatch within India, and 7–15 to Europe and the United States. You receive a tracking link by email.
- Address errors: if a parcel returns to us because the address was wrong or nobody was available, we will re-send it once; after that, re-delivery is chargeable.
- Delays: courier strikes, weather and festival peaks can delay delivery. We will tell you rather than leave you guessing.
5 · Terms of use
By using casaamara.studio you agree to these terms. If you do not, please do not use the site.
- The content, photographs, renders and text on this site belong to Casa Amara. You may not reproduce them commercially without written permission.
- Product images are renders and photographs intended to represent the product accurately; small variation in colour and in handmade jute braiding is inherent to the product.
- We may change prices, specifications and these terms. Changes do not alter terms that already applied to an order you placed.
- We are not liable for indirect losses arising from use of the site. Nothing here limits liability that cannot be limited by law.
- These terms are governed by Indian law, and the courts of [CITY], India have jurisdiction.
6 · Contact & grievances
We would rather hear a complaint than lose a customer quietly.
| Purpose | Contact |
|---|---|
| Anything at all | founders@casaamara.studio |
| Grievance officer (consumer complaints) | [NAME], [EMAIL], [PHONE] |
| Data protection requests | founders@casaamara.studio |
| Registered address | [FULL ADDRESS], India |
We aim to acknowledge within 48 hours and resolve within 30 days. If a data protection complaint is not resolved, you may escalate to the Data Protection Board of India.